Shipping policy

Where we ship. We currently ship within the United States only. We do not ship to APO, FPO, or DPO addresses, or outside the U.S.

Processing time. Orders ship within 2 business days of purchase, excluding weekends and holidays.

Delivery time. Once shipped, orders typically arrive within 2 to 8 business days, depending on your location.

Shipping costs. Shipping costs are calculated and shown at checkout before you pay.

Tracking. You'll receive an email with tracking information once your order ships.

Multiple packages. Orders containing items from different warehouses may ship separately and arrive on different days, each with its own tracking number.

Delays. If we can't ship your order within the time stated, we'll email you with a revised shipping date and give you the option to cancel for a full refund. If you cancel, your refund will be issued within 7 business days.

Lost or damaged packages. If your tracking shows delivered but you haven't received your package, or it arrives damaged, contact us within 14 days of the delivery date at tooplehyper@gmail.com. We'll work with the carrier and send a replacement or refund.

Incorrect addresses. Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address entered by the customer, but we'll do our best to help.

Questions. Email tooplehyper@gmail.com.