Practical answers for choosing your gear, tracking an order and arranging a return.
Orders & delivery
Where do you ship?
We currently ship within the United States only. We do not ship to APO, FPO or DPO addresses.
When will my order arrive?
Orders ship within 2 business days of purchase, excluding weekends and holidays. Once shipped, delivery typically takes 2–8 business days, depending on your location. Processing and transit are separate; this is not a promise of delivery within two days.
How much is shipping?
Your shipping charge is calculated and shown at checkout before you pay. See the shipping policy for details.
How do I track my order?
You'll receive an email with tracking information when your order ships. Items from different warehouses may ship separately and arrive on different days, with separate tracking numbers.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you need. Orders can move quickly, so changes and cancellations cannot be guaranteed. If an order has shipped, eligible items can be returned after delivery under our return policy.
Returns & order support
Can I return an item?
You can return eligible items within 30 days of delivery. Items must be unused, in original condition and in their original packaging. Email tooplehyper@gmail.com with your order number to receive instructions before sending anything back.
Where do I send my return?
Approved returns must be sent directly to the original supplier at the return address provided in your return instructions. Please wait for authorization before shipping anything; the return address may differ from the address on your package. Kith & Compass will coordinate the return with the supplier.
Who pays for return shipping?
You pay return shipping if you change your mind or order the wrong size or color. We cover return shipping when an item arrives damaged, defective or different from what you ordered. Original shipping charges are not refundable unless the return is due to our error.
What if my item arrives damaged or incorrect?
Please contact us within 14 days of delivery with your order number and a photo of the issue. Under our policy, we will arrange a replacement or full refund, whichever you prefer.
When will I receive my refund?
After the supplier receives and inspects your return, we'll email you to confirm. Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may need additional time to post the refund.
Do you offer exchanges?
We do not process direct exchanges. Return the eligible original item for a refund and place a new order for the item you want. Read the full return policy before starting a return.
Choosing & using your gear
Who makes the products?
Kith & Compass is a retailer of COR Surf and Dry Pocket products. The manufacturer is identified in each product description.
Will a backpack count as a carry-on or personal item?
That depends on your airline, fare and how the bag is packed. Carry-on and under-seat personal-item limits are different. Compare the product's dimensions with your airline's current allowance before buying, then measure the fully packed bag before travel. No bag in our collection is guaranteed to meet every airline's rules.
Are all the bags waterproof?
No. Island Hopper backpacks, packing cubes and the toiletry bag offer water-resistant or water-repellent materials; they are not submersible dry bags. Dry bags have different closures and protection limits, and their outer pockets may offer less protection than the main compartment. Follow the specific product's instructions and limitations. A floating bag is not a life jacket.
How do I choose a size or packing cube set?
Start with your bag dimensions, what you need to carry and the conditions you'll use it in. Our travel gear guide compares the backpacks and lists exactly what's in each packing cube set.
Still need help? Get in touch.