Refund policy

We want you to love your gear. If something isn't right, you can return it within 30 days of delivery.

Eligibility. Items must be unused, in original condition, and in their original packaging. To start a return, email us at tooplehyper@gmail.com with your order number. We'll reply with return instructions and the return address. Items sent back without first contacting us can't be accepted.

Where to send your return. Approved returns must be sent directly to the original supplier at the return address provided in your return instructions. Please wait for authorization before shipping anything; the return address may differ from the address on your package. Kith & Compass will coordinate the return with the supplier.

Return shipping. If you're returning an item because you changed your mind or ordered the wrong size or color, you pay the return shipping cost. If your item arrived damaged, defective, or wasn't what you ordered, we cover return shipping.

Damaged, defective, or wrong items. Please contact us within 14 days of delivery and include a photo of the issue. We'll send a replacement or issue a full refund, whichever you prefer.

Refunds. Once the supplier receives and inspects your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges are not refundable unless the return is due to our error.

Cancellations. Orders ship quickly, so cancellation can't be guaranteed. If you need to cancel, email us right away. If your order has already shipped, you can return it under this policy once it arrives.

Exchanges. We don't process direct exchanges. Return the original item for a refund and place a new order for the item you want.

Questions. Email tooplehyper@gmail.com and we'll help.